Return Policy
We Guarantee Your Satisfaction
The best just got better! Though it’s very rare but if for any reason you are not satisfied with your purchase, we want to know about it. We stand behind our products 100%. By purchasing our products, you accept responsibility to check with a professional before using any products that may interfere with drugs or medical conditions. By purchasing our product’s, you recognize and accept the fact that that some ingredients may cause sensitivity in susceptible individuals and that Nutonic will not be held responsible for such occurrences. Additionally, Nutonic accepts no responsibility for incorrect use of information or products. We guarantee the quality on everything we sell. If you think something doesn’t match up to our description of it, return any unopened product in saleable condition for a 100% refund or exchange, the original shipping & handling charges are non-refundable.
Returns
All returns must be authorized by Nutonic in writing prior to returning the item(s) for a refund or exchange. Customer Service will make available to you a “Return Merchandize Authorization Number” or “RMA” number. This number is to be displayed on the outside shipping carton.
Customers are instructed to include their original packing slip with returns, that way we can easily identify the customer and order number. If you do not have the original packing slip anymore, you need to include a piece of paper with your full name and address.
Please note WE DO NOT PROVIDE RETURN SHIPPING LABELS, that would be up to you or your customer to purchase the return shipping labels addressed to us. When we receive the returns, we put them through a quality check to make sure all bottles and containers are sealed and in good condition. If they are unopened, sealed and re-saleable condition, you will be issued a refund minus a 10% restocking fee per item, please note cost of products only will be refunded. If the seals are broken or bottles are open and damaged, they will be thrown away and there will be no refund issued.
Refund
Our policy offers a refund within 30 days of your date of purchase, please note refunds will be issued for the cost of products unless stated at the discretion of Nutonic. Please make sure all addresses are correct before placing your order, we will not refund shipping fees or reship for wrong address on your shipments. We will not refund shipping fees on returns initiated by the customer.
If a product is seized, destroyed or returned by customs, we will NOT be responsible for the losses, product or shipping refunds, product refunds are not eligible. It is the buyer’s responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product has been returned.
Reshipment
Please note that if a reshipment is requested, CUSTOMER fees, including any costs associated with the re-shipment of a package will be charged prior to reshipment.
Customer Service
Email: support@nutonic.com
Hours: Monday to Friday, 8:30 AM to 6:30 PM Pacific Time
Refund Instructions
You will be advised by Customer Service of the return address. Please don’t ship products without RMA number. You will be asked to return product(s) to the following address:
Returns Address
Shipping Dept
Nutonic
8152 S,Welby Park Drive, Ste B,
West Jordan,
Utah 84088
Packages that are returned without an RMA number will be refused upon returning to the warehouse(s).
Once we receive your return, we will gladly exchange your item(s) or return your money.
Refunds may be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are done on the 1st and the 15th of each month with no exceptions.
Damaged, Defective, or Undelivered Product
If product is damaged or defective, you are responsible to contact us within ten (10) business days from the purchase date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.
In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received. We ask that these reports are made within ten (10) business days from the purchase date.